Privacy Notice
Last updated: September 22, 2026
Contact
This notice explains how personal data is handled when you visit www.ignovaglobal.com, send an enquiry or communicate with IGNOVA GLOBAL.
For questions about this notice or requests concerning your personal data, contact IGNOVA GLOBAL, Sofia, Bulgaria, at victoria@ignovaglobal.com.
Information we collect
Enquiries and correspondence. When you use the contact form, you provide your full name, work email, company (optional), country or market, project focus and message. We receive your enquiry by email and process any follow-up correspondence you send us. Submission information may include the time, page of origin and language used to help us manage the enquiry.
Please share only information needed for the initial conversation. Avoid including sensitive personal information, identity documents or confidential information about other people.
Technical information. Website infrastructure and security services may process information such as IP addresses, browser and device details, request times and error records to deliver the website and protect it against misuse.
Why we use personal data
We use personal data for the following purposes and legal bases:
Where we rely on legitimate interests, we consider the purpose of the processing and its effect on your rights and interests.
Submitting an enquiry does not subscribe you to a newsletter or give consent to advertising. Information about processing connected with a subsequent engagement may be provided separately where relevant.
| Purpose | Legal basis |
|---|---|
| Responding to an enquiry and discussing services you request in your personal capacity | Taking steps at your request before entering into a contract |
| Handling business enquiries, communicating with company representatives and maintaining relevant correspondence | Legitimate interests in communicating with prospective clients and managing business relationships |
| Operating the website, managing technical issues and preventing spam or misuse | Legitimate interests in providing a reliable and secure website |
| Meeting applicable legal obligations | Compliance with a legal obligation |
| Establishing, exercising or defending legal claims | Legitimate interests in protecting legal rights |
Cookies
This website uses one cookie, NEXT_LOCALE, to remember the language you select so the site can show pages in that language on your next visit.
NEXT_LOCALE is set only after you choose a language and is not used for analytics, advertising or tracking. This website does not use any other cookies.
Who may receive information
Access is limited to people and service providers who need information for the purposes described in this notice. These may include providers of email delivery and storage, website hosting, technical maintenance and security.
Relevant information may also be shared with professional advisers or public authorities where necessary to meet legal obligations or protect legal rights. Enquiry information is not automatically distributed to an external network of experts. If an engagement requires other people to be involved, the information shared should be limited to what is appropriate for that involvement.
International processing
Some service providers may process personal data outside the European Economic Area (EEA). The protection available in other countries may differ from that in your country.
Where such transfers occur, applicable safeguards must be in place, such as an adequacy decision or standard contractual clauses.
You can contact us for information about safeguards relevant to your personal data and how to obtain a copy, subject to necessary protections for confidential information.
How long information is kept
Enquiries and correspondence are retained for as long as needed to respond, conduct relevant follow-up and maintain a necessary record of the business discussion. In deciding when to delete them, we consider whether the enquiry remains active, whether an engagement follows, and whether records are needed for applicable legal obligations or claims. Information is not retained solely because it might be useful at some undefined point in the future.
Technical and security records are retained for the period necessary to operate the website, investigate incidents and protect it against misuse.
Your rights
Depending on the circumstances and applicable law, you may request access to your personal data, correction of inaccurate data, erasure, restriction of processing or a portable copy of data. You may also object to processing based on legitimate interests and withdraw consent where processing relies on it.
To exercise your rights, email victoria@ignovaglobal.com. We may request proportionate information to establish your identity before disclosing or changing personal data. We normally respond within one month. If a permitted extension is needed because of the complexity or number of requests, we will explain this within that initial period.
You may lodge a complaint with the Bulgarian Commission for Personal Data Protection or with a supervisory authority in the EU country where you live, work or believe an infringement has occurred.
Providing information and automated decisions
Providing enquiry information is voluntary. Without sufficient contact details or information about your request, we may be unable to respond meaningfully. Company information is optional.
The enquiry activities described here are not used to make solely automated decisions that produce legal or similarly significant effects about you.
Updates
This notice may be updated to reflect changes to the website, services or data handling. The latest version will be available on this page with its publication or update date.